Frequently Asked Questions
Everything you need to know about your Ölend order, shipping, and product care.
How long will it take to receive my order?
Domestic orders typically arrive within 2-4 business days. International shipping varies by location but generally takes between 5-10 business days. You will receive a tracking link via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.
How should I clean and care for my Ölend bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the technical fabrics and hardware.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Are your products sustainable?
Sustainability is at our core. We focus on local production in Spain, use high-quality durable materials to ensure product longevity, and are constantly working to implement more recycled fibers into our collections.